Sales & Customer Experience Executive (WhatsApp & Instagram)

About the Role:

We’re looking for a high-performing sales and customer experience professional to manage inbound inquiries from WhatsApp and Instagram and convert them into satisfied customers. If you enjoy conversations, understand customer needs, and can guide them toward the right purchase, this role is for you.

What You’ll Do:

• Respond to 50–100 daily inquiries on WhatsApp and Instagram promptly

• Understand customer needs and suggest suitable gift options based on occasion and budget

• Build strong customer relationships through friendly and engaging communication

• Close sales using a consultative, customer-first approach

• Handle objections (pricing, advance payment, trust concerns) professionally

• Follow up with potential customers to improve conversion rates

• Accurately capture order details using internal systems

• Collect customer feedback, reviews, and testimonials post-delivery

• Achieve monthly sales targets and contribute to revenue growth

What We’re Looking For:

• Strong communication skills in Urdu and English

• Friendly, professional, and customer-focused communication style

• Comfortable using smartphones, WhatsApp, and social media platforms

• Prior experience in sales, customer service, or e-commerce (preferred)

• Detail-oriented with strong organizational skills

• Reliable and able to work assigned shifts

• Passion for gifting, presentation, and customer satisfaction

Nice to Have:

• Experience in e-commerce, fashion, beauty, or gifting industry

• Familiarity with Instagram trends and online selling

• Knowledge of regional languages